Privacy Policy

Your privacy is important to us. This policy explains how AxiloLabs collects, uses, and protects your information.

Last updated: October 7, 2025

1. Introduction

Welcome to AxiloLabs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Company information and job title
  • Project requirements and technical specifications
  • Communication preferences
  • Payment and billing information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and browser information
  • Device information and operating system
  • Usage data and website interactions
  • Cookies and similar tracking technologies
  • Referral source and navigation patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and managing projects
  • Communicating with you about our services
  • Sending technical updates and security alerts
  • Improving our website and services
  • Analyzing usage patterns and user behavior
  • Marketing and promotional communications (with consent)
  • Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Consent: When you have given us explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure hosting and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we collected the information
  • Legal and regulatory requirements
  • Legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: To understand how visitors use our website
  • Preference Cookies: To remember your settings and preferences
  • Marketing Cookies: To deliver relevant advertisements (with consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include analytics providers, payment processors, and communication tools, each with their own privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AxiloLabs

General Contact: hello@axilolabs.com

Phone: +94 72 630 6619

Address: 50/14, 1st Cross Street, Pagoda Road, Nugegoda

Your Privacy Matters

At AxiloLabs, we are committed to maintaining the trust and confidence of our clients and website visitors. We will continue to review and update our privacy practices to ensure we meet the highest standards of data protection.

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